Customer Service Associate

Customer Service Associate

Purpose:

As the face of Floor & Decor, Customer Service Associates play a vital role in establishing and maintaining the company's reputation for excellent customer service.

Both full-time and part-time employees are being sought by the company.

The characteristics we seek in potential employees are highly valued as they have the potential to transform the organization. We are hunting for qualities that will enable individuals to make a significant contribution to our company:

• Friendly and enthusiastic
• Entrepreneurial and hard-working
• Honest and accountable
• Outstanding communication and listening expertise

Essential Job Functions:

• Communicate with shoppers, ask about their assignments, endorse items, and evoke enthusiasm about acquisitions.
• Provide a customer service experience that surpasses all expectations.
• Our obligation is to maintain the designated areas adequately stocked, organized, and secure, meeting the customers' satisfaction and safety standards.
• Join forces with management and coworkers to secure sales objectives.
• Complete transactions with the aid of the POS system.
• Abide by the policies and procedures established for managing customer refunds and exchanges.
• Remain in accordance with the accepted guidelines for receiving payments through cash, checks, or credit cards.
• Prepare price tags and sales signage, maintain product stock, label and exhibit goods.
• Uphold the critical standards that reflect the company's vision.
• Convey and establish compliance with organizational safety guidelines.
• Pick up phone calls and follow the company's specific instructions.
• Be of service in other store departments as the need arises.
• Prevail in a swift-paced situation with attentiveness to detail.

Minimum Eligibility Requirements:

• Only people who are 18 years or older are able to partake.
• The ability to accurately perform basic mathematical operations is a necessary skill in everyday life.
• Experience in dealing with customer issues.
• Having the ability to juggle multiple tasks simultaneously and thrive in high-pressure environments.
• In order to meet the requirements of certain job positions, individuals may be required to obtain forklift certification through F&D.
• Legally, heavy equipment certification can only be awarded after applicants pass a mandatory drug test in certain states.

Physical/Sensory Requirements:

• Lifting, carrying, pushing, pulling or moving objects requires the force of 30 to 60 pounds occasionally or 20 to 30 pounds frequently.
• Day-to-day activities often require the use of hands and fingers to touch and manipulate objects.
• Activities that require constant movement including standing, walking, reaching, balancing, and climbing.

At Floor & Decor, diversity, fairness, and inclusivity are core values. The company recognizes and respects differences among its employees and those seeking employment and ensures that all receive an unbiased chance to succeed.

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